Terms of service

Welcome to BlueMoon Fragrance (bluemoonfragrance.pk). These Terms of Service govern your use of our website and the purchase of our 50ml Luxury Full-Size Bottles and 10ml Travel Buddy Discovery Sets across Pakistan. By accessing or shopping on our store, you agree to be bound by the following terms, conditions, and operational policies.

1. Online Store Terms & Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or city of residence in Pakistan. You may not use our premium fragrance impressions for any unauthorized, illegal, or resale purposes. A breach or violation of any of these Terms will result in an immediate termination of your service access and order fulfillment pipelines.

2. Products, Pricing & Special Bundles

We make every effort to display the true attributes, notes, and packaging of our long-lasting perfumes with complete transparency.

  • Pricing Consistency: All prices listed on our website are in Pakistani Rupees (PKR). We reserve the right to modify pricing variables without prior notice.
  • Bundle Architecture: Our promotional 3-Bottle Travel Buddy Bundle offer is strictly locked at Rs. 2,250 (including free premium box and nationwide shipping). This dynamic pricing tier is processed automatically at checkout via our backend system.
  • Inventory Thresholds: We reserve the right to limit the sales of our products or bundles to any individual person, geographic region, or city tier in Pakistan due to stock constraints.

3. Order Placement, Invoicing & Cash on Delivery (COD)

When you place an order on bluemoonfragrance.pk, you agree to provide current, complete, and accurate purchase and account information.

  • Verification Loop: We reserve the right to verify order authenticity via phone call or WhatsApp message prior to dispatching your package. Fake checkouts, bogus addresses, or unverified mobile numbers will be canceled automatically.
  • Payment Processing: We accept Cash on Delivery (COD) nationwide, alongside secure Advance Payment options (JazzCash, EasyPaisa, Bank Transfer). High-volume orders may require standard confirmation parameters.

4. Logistics, Shipping & Nationwide Transit

Physical distribution is managed through our trusted local courier partners across major Pakistani cities (including Karachi, Lahore, Islamabad, Faisalabad, Multan, and more).

  • Standard shipping timelines vary between 3 to 5 business days depending on your exact local zone.
  • Shipping rates (Free Delivery incentivized models vs standard Rs. 300 logistics terminal fees) are governed dynamically by order price thresholds built inside our backend setup.

5. 14-Day Tester-Friendly Warranty & Compliance

Your purchases are fully protected by our customer-first 14-Day Tester-Friendly Policy. Customers are allowed to mildly test the fragrance (up to 3–5 sprays max). Claims for exchanges, transit leakages, or broken spray pumps must be routed through our official WhatsApp Support line within the 14-day window as outlined in our Refund Policy guidelines.

6. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

📞 Operational Brand Compliance Contact

Questions about the Terms of Service should be directed to our customer success operations team:

Governing Jurisdiction: These terms and service agreements are governed under the local business regulations of Karachi, operating from our experience hub at B61, The Center Shopping Mall, Musical Foundation Road, Saddar, Karachi, Pakistan.