Shipping policy

At BlueMoon Fragrance (bluemoonfragrance.pk), we ensure premium, secure, and fast fulfillment loops across Pakistan. Whether you purchase our 50ml Luxury Full-Size Bottles or our 10ml Travel Buddy Discovery Sets, your package is handled with care and dispatched from our primary operations hub in Saddar, Karachi.

1. Order Dispatch Hub & Locations

All physical orders are processed, packed, and securely shipped directly from our main experience center located at:

B61, The Center Shopping Mall, Musical Foundation Road, Saddar, Karachi, Pakistan.

2. Nationwide Delivery Timelines

We partner with trusted local courier services (TCS, Leopards, Trax, BlueEx) to guarantee reliable delivery tracking:

  • Karachi Orders: Standard delivery takes 1 to 2 business days.
  • Major Cities Tier-1 (Lahore, Islamabad, Rawalpindi, Faisalabad, Multan): Standard transit takes 2 to 4 business days.
  • Rest of Pakistan (Tier-2 Cities & Rural Zones): Standard delivery takes 3 to 5 business days.

*Note: Dispatches operate Monday through Saturday. Orders placed on Sundays or national holidays will be processed on the next business day.

3. Shipping Charges & Promotion Thresholds

Our pricing model is engineered to provide affordable luxury with absolute transparency:

  • The Bundle Offer Hook: Purchase any 3 Travel Buddy bottles in our promotional box set for Rs. 2,250 and unlock 100% Free Shipping Nationwide automatically at checkout.
  • Standard Shipping Rate: For single product purchases or orders below the Rs. 2,250 threshold, a flat logistics fee of Rs. 300 will be added at checkout to cover courier terminal costs.

4. Cash on Delivery (COD) & Advance Payment Modes

  • Cash on Delivery (COD): Pay cash to the courier rider only when the physical package is delivered to your doorstep.
  • Advance Payment Savings: Secure checkouts via JazzCash, EasyPaisa, or Direct Bank Transfer are eligible for priority dispatch queuing.

5. Order Verification Loop

To prevent fake entries and reduce reverse logistics terminal losses, our customer success team performs a quick verification call or WhatsApp message confirmation for all new orders. Your order will be officially dispatched only after successful verification.

6. Transit Damage & Leakage Claims

Every shipment is packed in premium secure boxes. However, if your shatterproof Travel Buddy or full-size bottle suffers leakage or damage during courier transit, you are fully backed by our 14-Day Tester-Friendly Policy. Share a 10-second video snippet of the damage on our WhatsApp support line within 48 hours, and a free replacement will be shipped instantly at zero extra cost.

📞 Logistics & Fulfillment Assistance

For any tracking requests or shipping modifications, contact BlueMoon Support Team: