Privacy policy

At BlueMoon Fragrance (bluemoonfragrance.pk), accessible from everywhere in Pakistan, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by BlueMoon Fragrance and how we use it securely to provide you with an affordable luxury shopping experience.

1. Information We Collect

When you purchase our 50ml Luxury Full-Size Bottles or 10ml Travel Buddy Discovery Sets, or complete a checkout form on our store, we collect the personal information you give us such as:

  • Customer Identification: Your full name.
  • Contact Parameters: Your shipping address, billing address, phone number, and email address.
  • Transactional Insights: Order history, purchase value, and preferences.

We require this critical information primarily to fulfill your Cash on Delivery (COD) or Advance Payment orders and ensure successful nationwide transit through our courier partners.

2. How We Use Your Information

We use the collected customer data in the following operational ways:

  • To process, pack, ship, and deliver your premium fragrance orders seamlessly.
  • To send you transactional notifications (Order Confirmation, Tracking IDs, and Shipping Updates) via Email, SMS, or WhatsApp.
  • To communicate with you directly for customer support, exchange requests, or policy issues via our official WhatsApp Support line.
  • To improve, personalize, and expand our store's performance loops and technical SEO frameworks.
  • To protect against fraudulent orders, fake checkouts, or reverse logistics terminal losses.

3. Data Protection & Third-Party Services

Your privacy is absolute. We do not sell, rent, or lease your personal information to third-party data brokers. We only share data with trusted third-party services necessary to complete your shopping workflow:

  • Logistics Partners: Local Pakistani courier companies (TCS, Leopards, Trax, BlueEx, etc.) receive your name, address, and mobile number to deliver your physical package.
  • E-Commerce Platform: Our store is hosted on Shopify Inc., providing us with the secure online e-commerce infrastructure. Your data is stored securely through Shopify's data storage and databases.
  • Tracking Pixels: We utilize standard tracking tools (Meta Pixel, Google Analytics, GTM) to evaluate store performance, manage local search parameters, and serve relevant social ads.

4. Cookies and Web Beacons

Like any other online store, BlueMoon Fragrance uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other tracking parameters.

5. 14-Day Tester-Friendly Policy & Account Compliance

Data recorded during return, refund, or mild testing claims is handled strictly by our internal compliance team. Photos or videos shared over WhatsApp for damage verification are kept confidential and erased immediately post-resolution.

6. Consent

By using our website (bluemoonfragrance.pk), you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

📞 Privacy Compliance Contact

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our operations team:

Data Infrastructure Location: Personal checkout data for courier dispatches is handled securely at our corporate office located at B61, The Center Shopping Mall, Musical Foundation Road, Saddar, Karachi, Pakistan.